Frequently Asked Questions
How soon will I be registered to receive my refunds?
As soon as 1 hour after we receive
your shipping manifest. We simply input your information and allow our software
to start tracking your shipments.
When will I receive my service refund?
When a package arrives late, we gather all
the necessary information and notify the carrier. Your next shipping bill
will reflect the shipping refund. It will show up as a negative number
next to the Service Refund line on the top copy of your UPS bill.
We invoice off of that line.
How do I send you my manifest?
Just call us and we
ll send you one of our software programs along with simple download instructions.
Once the disc is installed onto your UPS computer, the information we need
to track will be sent to us automatically everyday.
How many of my packages arrive late?
Typically, if you use UPS, Fedx, or Fedx
Ground, 3% to 8% of packages shipped arrive late. Depending on the type
of service you use, that figure can climb as high as 30%.
Can you track overseas shipments?
Yes, although due to inspection delays and
other international policies, refunds are less frequent.
I use many package carriers. Can you track them all?Answer:
Yes, we will track most package carriers, and
if we can get a refund, we
ll do it.
Package tracking and refund
collection is simple with this new technology. The computer
system does the parcel tracing
and our office can make the phone calls. It makes sense to collect
Learn more about getting refunds from Federal Express
and UPS for late shipments.
Click here for more information
about the service.