Lands' End is a direct
merchant of traditionally styled clothing for the
family, soft luggage, and products for the home. They
offer products through their
catalogs, on the
internet and in their
Their goal is to please their
customers with the highest levels of
quality and service in the industry, along with
an unequivocal ironclad guarantee.
Back in 1963, they
started Lands' End in a basement, along the river in
Chicago's old tannery district. They were
all sailors at that time, and their
business was selling (and sometimes making) racing
sailboat equipment, and duffle bags, and rainsuits and
some sweaters and other clothing.
learned enough about the business to spread their
wings and grow a little, they
moved the company to the little town of Dodgeville in
The main reason that
they are there
is that Gary Comer fell
in love with the gently rolling hills and woods and
cornfields and being able to see the changing seasons.
Equally or more important, they came to know what a
remarkable group of people they
were joining with in the community.
As you see, it's a farm community, and their
fellow workers were the sons and daughters of farmers
and their families included a fine bunch of kids.
They quickly found that they are the
kind of people who
get up mighty early in the morning, because they may have a
cow or two to milk before coming to work
(they are hard working people).
When the Lands' End
company first came to
started small. But the business and the community have been
good to them. And
headquarters building is a good deal larger,
both outside and in.
direct merchant, they
work directly with mills and manufacturers,
eliminating the markups of middlemen.
They pass the savings on to their
customers, who shop directly with them
from home or office, by phone, mail, fax or Web. They
ship directly to their
customers, virtually anywhere in the world. In addition
to lower prices, their
direct merchant method of doing business makes shopping
simpler, faster and more convenient.
There catalog titles
Lands' End Catalog : their
primary catalog featuring a full line of classically
styled casual clothing for men and women, including
outerwear, swimwear and footwear.
- Lands' End Women's Plus
Size Collection :
Clothing perfectly proportioned to fit women 16W–26W.
Along with style and reassuring quality, this collection
features rich, natural fibers, beautiful colors and
- Lands' End Men :
A complete line of finely tailored clothing for men.
From suits to dress shirts to trousers, plus a full line
of classically styled casual clothing including polos,
sweaters and jeans, as well as haberdashery items.
- Lands' End Kids :
Quality clothing, freshly styled, to dress kids from
head to toe. These fun, colorful classics fit newborns
- Lands' End School
Uniforms and school-appropriate clothing, designed to
meet dress-code requirements, in sizes for kids and
adults, including Spiritwear, embroidered with your logo
for sports, clubs and organizations.
- Lands' End Home :
High-quality, classically styled products for the home,
with a focus on honest value instead of promotional
Lands' End Business
Outfitters (Corporate Sales) :
Specially selected Lands' End clothing expertly
embroidered with the logo of your company or
organization, plus unique gifts and service awards. LEBO
dresses everyone from the smallest groups to the world's
largest businesses and everything in between.
Lands' End was an early adopter of the Internet,
launching its Web site (http://www.landsend.com) in
1995. Initially, the site featured 100 products as well
as stories, essays and travelogues. Today, the U.S. site
offers every Lands' End product from all of their
different catalogs, including an extensive Overstocks
section, where excess merchandise can be purchased at
steep discounts. In addition, they
offer separate Web sites for the
Germany. A separate
Business Outfitters Web site offers company
incentives, rewards, gifts and group apparel.
Lands' End has been a leader in developing new tools and
capabilities to enhance the online shopping experience
and to foster one-on-one relationships with its
customers. Some of these innovations include:
- My Virtual Model™ —
Lands' End was the first apparel company to offer this
innovative shopping tool. You can create a 3-D model of
yourself by providing critical measurements, which are
then applied to your personal Virtual Model.
Once a virtual model is created, you can use it to "try
on" items and outfits, to see how they will look on your
body. Outfits can be stored and recalled for later
reference. Once created, your model can also be used at
other apparel Web sites in the My Virtual Model network,
and can be e-mailed to family and friends.
- Lands' End Live™ — A
nifty feature that allows you to talk or "chat" online
directly with their
famously helpful customer service representatives while
shopping at landsend.com.
- Lands' End Custom™ —
Custom-crafted clothing made just for you! Get all the
comfort and quality you expect from Lands' End, in
styles made to fit only you. Simply answer a few
questions about fit preferences and body type, and the
garment will be individually tailored and delivered to
your door in approximately 2-4 weeks.
- Swim Headquarters, featuring
Swim Finder — Looking for the perfect swimsuit? They
have hundreds of options to suit every shape and style
preference. No time to browse? Swim Finder instantly
sorts through all of their
styles to pinpoint the ones best suited for you. Search
by suit style, height of leg opening, bra type, body
shape, or even "anxiety zones" — body areas you'd like
to accentuate or camouflage. Many of their
suits also work with My Virtual Model™, so you can see
how they'll look on you.
- Outerwear Headquarters™ and
Outerwear Find & Compare — This seasonal,
easy-to-use guide to all Lands' End outerwear helps you
locate the perfect jacket, coat or parka for any weather
conditions. You can also select as few or as many items
as you wish for an apples-to-apples comparison of prices
- Affiliate Network — Like
to earn extra revenue on your Web site? You may wish to
join the Lands' End Affiliate Network and help direct
traffic to the Internet's #1 retail apparel site. Earn a
percentage of every sale that results from a
click-through from your site.
Lands' End operates on the principle that what is best
for the customer is also best for the company. As a
result, customers have learned to expect a high level of
service at all times from initiating the order, to
receiving help and advice, to speedy shipping, and
further follow-up when necessary. Here are some of the
ways that Lands' End and its employees "go the extra
mile": Below are only
a few of the services:
- Lands' End offers one of the
simplest guarantees in the industry — GUARANTEED.
PERIOD.® — which allows customers to return items at any
time, for any reason, for a full refund of the purchase
price or a replacement.
- Toll-free phone lines for
ordering and customer service are open 24 hours a day,
364 days a year.
- To help you with sizing
questions, gift suggestions and wardrobe coordination,
our Specialty Shoppers are available numerous
hours of the day.
They hem and
cuff men's and women's trousers free of charge, and it
adds only a day or two to your delivery.
swatches of fabrics free of charge. Just ask!
- Lose a button? They
have replacement buttons available for most products,
free of charge.
expert monogramming and gift boxing services at a
- The company's Lost Mitten Club
will replace any child's mitten lost in the same season
as purchase at half the price of a pair, with free
- Most in-stock orders leave the
Lands' End distribution center the next business day
after they're ordered.
Address: 1 Lands' End Lane, Dodgeville, WI 53595
Toll-free telephone numbers:
Women 16W - 26W
Lands' End Men
Lands' End Kids
Lands' End for
School — School Uniforms
Lands' End Home
Find the most current information and details about
End at their website. You can also follow
Lands' End on Facebook.
Lands’ End, Inc. operates as a multi-channel retailer in
the United States and internationally. The company
operates through two segments, Direct and Retail. It
offers casual clothing, accessories, footwear, and home
products. The company sells its products through its
e-commerce Websites, direct mail catalogs, dedicated
Lands’ End Shops at Sears, stand-alone Lands’ End Inlet
stores, and international shop-in-shops. As of January
30, 2015, it operated 236 Lands’ End Shops at Sears, 14
Lands’ End Inlet stores, and 5 international
shop-in-shops. Lands’ End, Inc. was founded in 1963 and
is headquartered in Dodgeville, Wisconsin.
Sold Lands' End
On December 6, 2013,
Sears Holding Corp. announced that it would spin off
Lands' End catalog business as a separate company by
distributing stock to the retailer's stockholders.
Lands' End stock began trading on the NASDAQ on April 7,
Sears bought Lands' End
May 14, 2002,
Lands' End shares jumped nearly 21 percent after the
announcement of the deal, in which Sears agreed to pay
$62 for each Lands' End share, a 21.5 percent premium
over Friday's closing price.
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