Black Friday Sales Results 2020

Retail sales results for the pandemic Black Friday of 2020

Black Friday 2020 was the pandemic edition, and the channel split became a chasm. Consumers spent $9 billion on the web the day after Thanksgiving, up 21.6 percent year over year, according to Adobe Analytics, making Black Friday 2020 the second-largest online spending day in history in the United States, behind only the previous year's Cyber Monday. Retailers kicked deals off early — some starting in October — and the pandemic pushed more shoppers to stay home and shop online from their sofas, avoiding crowded stores and lines at malls. This results page records the online record and the in-person decline side by side.

A 2020 Black Friday results sheet with a laptop, delivery boxes and online sales charts on a research desk, no people

Note: these are obviously only "estimates".  This is regarding all product, NOT only fashion.

Retailers started to kick off the Black Friday deals early.  Some starting in October.

Consumers spent $9 billion on the web the day after Thanksgiving, up 21.6% year over year, according to data from Adobe Analytics.  The pandemic pushed more shoppers to stay home and shop online from their sofas, avoiding crowded stores and waiting in lines at malls.

This makes Black Friday 2020 the second-largest online spending day in history in the United States (Cyber Monday previous year was higher).

Due to the Covid-19 pandemic Black Friday saw a decrease in regard to "in-store" sales volume.

2020 was a record-breaking year for online shopping: 100 million consumers shopped online (up 8% YoY). Meanwhile, there was a huge drop in in-person Black Friday shopping -- 58.7 million hit the stores on Black Friday (down 37% YoY). On Thanksgiving Day, the drop in in-person shopping was even more pronounced, due to major retailers being closed -- foot traffic dropped 55% YoY (2020 vs. 2019).

100 Million Online, 58.7 Million in Stores

The National Retail Federation's 2020 data quantifies the stay-home shift: 100 million consumers shopped online, up 8 percent year over year, while in-person Black Friday shopping dropped to 58.7 million people, down 37 percent. On Thanksgiving Day the in-person drop was even more pronounced, with foot traffic down 55 percent year over year as major retailers stayed closed. The two movements are the same behavior measured twice — households substituting the sofa for the store line — and they explain how the day could set an online record while feeling empty at the mall, a combination the 2017 report had previewed in milder form when stores first looked emptier while sales soared.

Adobe's framing of the season, preserved in the coverage links, had forecast the behavior: customers doing far more than window shopping, with data and statistics gathered to show when, how and what consumers planned to spend on. Read with the 2019 results and the 2021 results in this series, 2020 is the discontinuity year — the online share did not merely grow, it absorbed the store decline in a single season, and the early-October deal starts that year previewed the permanently elongated holiday calendar the later reports describe. All figures here are estimates covering all products, not only fashion.

How to Read This Report

The $9 billion is Black Friday day online spending in Adobe's panel, comparable to the $5.03 billion of 2017 and $6.22 billion of 2018 in the same series. The NRF consumer counts measure people, not dollars, and count online and in-person shoppers separately, so a household that did both appears in both populations. Year-over-year percentages for 2020 carry the pandemic base effect in both directions: online growth against a normal 2019, in-person decline against the same normal base.

Common Questions

How much did consumers spend online on Black Friday 2020?

Consumers spent $9 billion on the web the day after Thanksgiving, up 21.6 percent year over year, making it the second-largest online spending day in United States history at that point, according to Adobe Analytics.

How many consumers shopped online versus in stores in 2020?

100 million consumers shopped online, up 8 percent, while 58.7 million shopped in person on Black Friday, down 37 percent, according to National Retail Federation data.

How did Thanksgiving Day foot traffic change in 2020?

In-person Thanksgiving Day foot traffic dropped 55 percent year over year, due in part to major retailers being closed.

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