Cleaners, one of the nation's premier gown preservation
specialists, proudly announces that it has earned the 2007 Award
of Excellence and Master Dry Cleaner designation from the Dry
Cleaning and Laundry Institute. Margaret's is based in La Jolla,
California, has additional locations in Del Mar and Newport
Beach, and delivery throughout San Diego and Orange Counties.
|In 2004, the International fabricare Institute
(IFI), now known as the Dry Cleaning & Laundry Institute, began
a program of testing for dry cleaners. In operation as a school
in Silver Springs, Maryland, since 1927, the Institute's
knowledge and experience in the field of textile cleaning and
issues with fabrics, have made them one of the most extensive
resources for knowledge and problem solving for the dry cleaning
industry. The Institute began the Award of Excellence program as
a way to let consumers know that they have found a cleaner who
is committed to quality and customer service. Thus far only 150
dry cleaners in the nation have earned the Award of Excellence.
To earn this award the cleaner must demonstrate their
commitment and quality in a number of areas, which include
ongoing educational programs for staff, passing an annual
Cleaning Quality Performance Test and a Stain Removal Test (6
difficult stains on white silk), and upholding a set of customer
service principles, which includes a money-back guarantee (see
poster pictured here). In addition, they are expected to show a
commitment to professionalism, use secret shoppers, and submit
their plant to an evaluation by a cleaners association.
Successful Award of Excellence cleaners demonstrate a level of
quality and dedication to customer satisfaction which far
surpasses the average dry cleaner.
Those who pass the tests on the first try receive the Master
Dry Cleaner classification, achieved only by the most superb
stain removal specialists in the industry. The testing is quite
extensive and thus far only 80 of over 38,000 dry cleaners in
the country, have earned this designation.
The Institute's goal is to give consumers a way to
differentiate between the myriad of cleaning establishments in
their community. It is estimated that approximately 80% of all
dry cleaning plants are doing substandard work. A person can
have confidence in a cleaner who achieves the Award of
Excellence and Master Dry Cleaner designations. It is hoped by
the entire industry, that these watchdog efforts by the
Institute will produce an overall difference in quality and
service from dry cleaners, improve the image of the industry and
encourage the public to use only quality-oriented plants that
pass the rigid criteria defined by the Institute. Margaret's
Cleaners was one of only 10 dry cleaning and laundry plants
nationwide to pass this test in 2007. In addition, the Master
Spotter designation was also won by Margaret's on their first
attempt. This couture level establishment prides itself on
quality first! Margaret's is to be commended for its efforts to
become a couture level professional.
More About Margaret's Services: Margaret's Cleaners
has three Southern California locations La Jolla, Del Mar and Newport Beach.
In addition, six drivers deliver throughout San Diego and Orange Counties.
Customers include over 70 different couture garment retailers. Owing to the
number of couture garments we process, Margaret's is one of the top three
couture cleaners in the nation and the only 5 Star Certified Couture Cleaner
in Southern California, as recognized by Leading Cleaners Internationale.
The company's services include fine dry cleaning, couture alterations,
beaded and evening apparel cleaning, knit blocking and repair, wedding gown
preservation, textile restoration, French hand laundry, purse cleaning, and
leather and suede cleaning. The company takes pleasure in tackling the most
challenging cleaning jobs. Margaret's Cleaners is a family-owned business,
which takes pride in exceeding their customer's expectations, is committed
to customer satisfaction, and provides a work environment that recognizes
and values the hard work of every employee.